Frequently Asked Questions
Q. Do I need to provide cleaning products?
A. No. Chrystal Clean provides all cleaning equipment and supplies.
Q. Are your cleaning products you use safe?
A. We take seriously our responsibility to clean your home using safe, non-harmful cleaning products. All of our supplies are safe to people and pets. In many cases we use biodegradable products. Before we clean your home you will be asked about any allergies you or your family may have to cleaning products. We will also ask about smells you may find offensive, and avoid using those products.
Q. What is included in a “deep clean?”
A. Here is our deep clean checklist:
Kitchen: All outer surfaces are washed and wiped down, the sink is scoured. We will move out refrigerator and stove and clean behind. Inside cabinets are cleaned. Refrigerator and oven are optional areas.
Floors: All floor areas are cleaned. On linoleum or tile, we use a mild detergent. Hardwood floors are lightly damp mopped with a product agreed upon by the homeowner. Carpets are vacuumed.
Bathrooms: The entire bathroom is cleaned. We clean inside cabinets and drawers. We do not clean ceilings in bathrooms.
Dusting: The maid will start high for cobwebs, move down through ceiling fans, vents, light fixtures, blinds, window ledges and sills, baseboards, and inside closets.
Optional Areas: (Usually an extra charge) Cleaning outside windows. Inside of an oven and refrigerator. Sweeping garages. Cleaning inside fireplaces. Cleaning any outside areas such as porches, storage rooms, etc. Wash walls or ceilings. Wax floors.
Q. Why are you different?
A.
1. We actually care about our customers! We offer a 100% guarantee and will do everything within our power to ensure that you are satisfied with our service.
2. We are professional. We show up when scheduled and honor our agreements.
3. We offer competitive pricing. We are less expensive than a franchise and more expensive than hiring an individual who is uninsured and does the cleaning themselves.
4. We are fully licensed, insured, and bonded.
5. And finally, we will make your house Chrystal Clean! We work really hard to make sure our Columbia cleaning service exceeds your expectations! We WANT your business and will work hard to keep it!
Q. What is your 100% Satisfaction Guarantee?
The 100% Satisfaction Guarantee is our pledge to customer service. If there is an area of your home that is not cleaned to your satisfaction, simply let us know and we will return free of charge. We value your business and strive to provide excellent service.
Q. Will you be on time, or is there an “arrival window?”
A. We will arrive on-time and ready to work. We respect that your time is important.
Q. How soon can I schedule an appointment?
A. We have many clients and scheduled appointments are encouraged. However, in an emergency we can clean your home within 24 hours. Sometimes even the same day!
Q. What forms of payment do you accept?
A. We accept checks, cash, PayPal, Visa and MasterCard.
